Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 9 August 2026

Thank you for purchasing tickets to the Orange Festival of Adventure & Music (OFAM). We appreciate your support and look forward to hosting you in Dambuk.
Please read our Refund & Cancellation Policy carefully before making any purchase.

1. General Policy

All ticket purchases for OFAM are final and non-refundable, except in the specific cases outlined below.
This includes (but is not limited to) payments made for:

  • Festival entry passes

Once a ticket is booked, the festival is unable to issue refunds for change of plans, travel issues, or personal circumstances.

2. Event Rescheduling or Postponement

If the festival is rescheduled or postponed (e.g., due to weather, government orders, elections, or other unforeseen circumstances), the following applies:

  • All purchased tickets remain valid for the new dates.

  • If you are unable to attend the rescheduled dates, you may request a refund within 7 days from the announcement of the new dates.

  • Refunds will be issued only to the original payment method.

3. Event Cancellation

If the festival is fully cancelled by the organizer, all ticket holders will be eligible for a 100% refund of the ticket amount paid through the website.

Refunds will be initiated by the organizer and returned to the original payment method used for the purchase. Customers are not required to initiate the refund through the website.

After a refund is initiated, it may take 10–12 working days to reflect in the purchaser’s account, depending on the bank or payment method.

4. Activity Cancellations

Adventure activities are subject to weather and operational safety checks.

  • If an activity is canceled by the festival due to safety reasons, you may choose between:
    a) A refund for that activity, or
    b) A credit usable for another activity (subject to availability).

  • No refunds are provided if you personally choose not to participate after booking.

5. Ticket Use and Transfer

  • A purchaser may provide additional tickets from the same order to their intended companions. Each person must present a separate, unused QR ticket at entry.

  • Tickets must not be duplicated, altered, resold for profit, or distributed through unauthorized resale channels.

  • Providing a ticket to a companion does not transfer the purchaser’s refund rights. Any approved refund will be processed only for the original purchaser and returned to the original payment method.

6. No-Show Policy

No refunds will be issued for attendees who fail to show up for the festival or any specific activity/session.

7. Force Majeure

The festival is not liable for delays, interruptions, or cancellations caused by conditions beyond our control, including but not limited to:

  • Natural disasters

  • Political unrest

  • Public health emergencies

  • Government orders or restrictions

In such cases, refund decisions will follow government guidelines and festival management policies.

8. Refund Requests and Assistance

Customers cannot process refunds directly through the website. All refund decisions and payment reversals are handled by the organizer according to this policy.

To request a review of an eligible refund, email ofam.dambuk007@gmail.com from the email address used during checkout and provide:

• WooCommerce order number
• Instamojo payment ID
• Purchaser’s name
• Ticket number or numbers concerned
• Reason for the request

Submitting a request does not guarantee approval. If approved, the organizer will initiate the refund through Instamojo to the original payment method.

Never send card details, CVV, UPI PIN, OTP, passwords, or other banking credentials by email.