Privacy Policy

Privacy Policy

Last updated: 9 August 2026

The Orange Festival of Adventure & Music (OFAM) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website or purchase tickets/services related to the festival.

By using our website or attending the festival, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Provided directly by you when you interact with our website or services, including:

  • Name

  • Email address

  • Phone number

  • Billing details

b) Payment Information

Collected during ticket purchases via our payment gateway partners.
Note: We do not store credit/debit card numbers or sensitive payment data.

c) Technical & Usage Information

Automatically collected when you visit our site:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Cookies and similar tracking tools

d) Ticketing and Festival Participation Data

Information created or recorded when tickets are purchased or used, including:

• WooCommerce order number
• Ticket category, quantity, and price
• Unique ticket and QR-code identifier
• Ticket check-in status and check-in time
• Payment transaction reference
• Refund or cancellation status
• Feedback, surveys, or support correspondence

2. How We Use Your Information

Your information may be used for:

  • Processing ticket and activity bookings

  • Providing festival updates, schedule changes, or announcements

  • Verifying your identity at entry points

  • Improving our website and visitor experience

  • Enhancing safety and operational management

  • Sending newsletters or promotional content (only with your consent)

  • Addressing customer queries and support requests

3. Sharing of Information

We may share your information only with:

a) Ticketing, Payment and Communication Services

Purchaser information is processed through the following systems:

• WooCommerce, for cart, checkout and order management
• FooEvents, for ticket creation, unique QR codes and entry check-in
• Instamojo, for payment processing and approved refunds
• Brevo, for delivering order confirmations, tickets and other transactional emails
• Website hosting, backup and security providers, where necessary to operate and protect the website

Only the information reasonably necessary to perform each service is processed or shared. These providers may process information according to their own privacy policies and applicable legal obligations.

b) Government Authorities

Only when required by law, court orders, or security regulations.

c) Festival Security & Operational Teams

Limited data may be shared to ensure on-ground safety and coordination.

We never sell, rent, or trade your personal information.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website performance

  • Remember user preferences

  • Analyze site traffic

You may choose to disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

We retain personal information only for as long as necessary to provide our services, manage ticketing and entry, meet accounting or legal obligations, prevent fraud, and resolve disputes.

Our standard retention periods are:

• Pending order data: up to 12 days
• Failed or cancelled order data: up to 30 days
• Completed or refunded order and associated ticket data: up to 10 years

After the applicable retention period, personal information may be deleted or anonymized. Information may be retained for longer where required by law, an audit, an investigation, a dispute, or a court or government order.

Non-personal and aggregated information that cannot identify an individual may be retained for statistical and operational purposes.

6. Security of Your Information

We implement reasonable administrative, technical, and physical measures to protect your data, including:

  • Encrypted connections (HTTPS)

  • Secure payment processing

  • Access-restricted data storage

  • Regular security reviews

However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on applicable laws, you may request:

  • Access to your data

  • Correction of inaccurate information

  • Deletion of your personal data

  • Withdrawal of marketing consent

  • Information on how your data is used

To exercise these rights, contact us via email.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not directed at children under 13.
We do not knowingly collect data from minors without parental consent (except where required for specific activities).

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be reflected with a new “Last updated” date.
Continued use of our website implies acceptance of the updated policy.

11. Contact Us

For questions regarding this Privacy Policy or data handling practices:

Email: ofam.dambuk007@gmail.com