Privacy Policy

Last updated: [01.08.2025]

The Orange Festival of Adventure & Music (OFAM) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website or purchase tickets/services related to the festival.

By using our website or attending the festival, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Provided directly by you when you interact with our website or services, including:

Name
Email address
Phone number
Billing details

b) Payment Information

Collected during ticket purchases via our payment gateway partners.
Note: We do not store credit/debit card numbers or sensitive payment data.

c) Technical & Usage Information

Automatically collected when you visit our site:

IP address
Browser type and version
Device information
Pages viewed
Cookies and similar tracking tools

d) Activity & Festival Participation Data

Information related to:

Ticket purchases
Feedback or surveys

2. How We Use Your Information

Your information may be used for:

Processing ticket and activity bookings
Providing festival updates, schedule changes, or announcements
Verifying your identity at entry points
Improving our website and visitor experience
Enhancing safety and operational management
Sending newsletters or promotional content (only with your consent)
Addressing customer queries and support requests

3. Sharing of Information

We may share your information only with:

a) Authorized Service Providers

Such as:

Payment gateways
Ticketing platforms
SMS/email communication partners
Technical and analytics providers

These partners are bound by confidentiality and data-protection obligations.

b) Government Authorities

Only when required by law, court orders, or security regulations.

c) Festival Security & Operational Teams

Limited data may be shared to ensure on-ground safety and coordination.

We never sell, rent, or trade your personal information.

4. Cookies & Tracking Technologies

Our website uses cookies to:

Improve website performance
Remember user preferences
Analyze site traffic

You may choose to disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

We retain your data only for as long as necessary to:

Provide services
Meet legal or audit requirements
Resolve disputes

Unnecessary personal information is deleted or anonymized securely.

6. Security of Your Information

We implement reasonable administrative, technical, and physical measures to protect your data, including:

Encrypted connections (HTTPS)
Secure payment processing
Access-restricted data storage
Regular security reviews

However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on applicable laws, you may request:

Access to your data
Correction of inaccurate information
Deletion of your personal data
Withdrawal of marketing consent
Information on how your data is used

To exercise these rights, contact us via email.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not directed at children under 13.
We do not knowingly collect data from minors without parental consent (except where required for specific activities).

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be reflected with a new “Last updated” date.
Continued use of our website implies acceptance of the updated policy.

11. Contact Us

For questions regarding this Privacy Policy or data handling practices:

Email: ofam.dambuk007@gmail.com